💳 Refund Policy

🌟 The Short Version

If you're not satisfied, we'll make it right. The Idea Validator core feature is free. If you purchase any JRT paid services based on your validated idea, we offer a 30-day money-back guarantee on those services.

1. 30-Day Refund Window

We offer a full refund within 30 days of purchase for any Jade Rose Technology product or service, no questions asked. If you are not satisfied with your purchase for any reason, simply contact our support team and we will process your refund promptly.

2. How to Request a Refund

To request a refund, send an email to jaderosetech.com/contact with your order details and reason for the request. We aim to acknowledge all refund requests within 2 business days and process them within 5 business days.

3. Refund Processing

Refunds are processed using the same payment method used for the original purchase. Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

4. Product Access After Refund

Upon refund, your license to use the product or service is terminated. If the product requires an account, your access will be revoked. Any data stored in our cloud services will be deleted within 30 days unless you request an export.

Note for Idea Validator users: Since the Idea Validator is a free tool that stores all data locally on your device, the refund policy primarily applies to JRT's paid implementation services. Your Idea Validator data (ideas, verdicts, backups) remains on your device regardless.

5. Exceptions

Refunds beyond the 30-day window are evaluated on a case-by-case basis. We are generally reasonable — if there is a genuine issue with the product, we want to hear about it. That said, our 30-day policy is firm for no-hassle, automatic refunds.

6. Free Product Support

Every JRT product includes 30 days of free product support via email or online after purchase. This covers setup assistance, configuration help, and basic troubleshooting. Extended support options may be available for select products.

7. Contact

For refund questions or to request a refund, contact Jade Rose Technology at:

jaderosetech.com/contact

Jade Rose Technology · Delmar Farm Inc · Enfield, NC